Unfortunately, we do not accept return items, however if an item is damaged or faulty an Item Issue Query can be raised as a review for a replacement. Once the item has been inspected through Quality Control, either a full refund will be made, or a replacement item will be sent, depending on your preference and our stock availability at the time. Inspections can be review via an image of the item, but this must be a clear image and more than one images may be required to illustrate the issue.
If, however your Item Issue Query has been rejected, you will be notified via email regarding the rejection.
Please use the Contact page to raise an Item Issue Query and allow for 72 hours as a response time to your query. Please bare in mind a resolution to your query can take time depending in the type of issue that has been raised and we appreciate your patience while we try to resolve the issue as quickly as we can.
